Help Center


Phone number or Email already in Use : If you are unable to register due to already used 
Information it is most likely because you have already registered half way through before 
Kindly contact Support and give out the already registered Email or Phone number to get the 
Account retrived. We recommend that users make use of only one account. 

    -Downlaoding Rider App

You can download and install the Uber rider app on Android devices with operating system 4.0.3
and newer. Head to the Google Play store and follow these steps:

1. Tap the Google Play icon.
2. Tap the search bar, type FARERUN , then tap Search.
3. Select the FARERUN icon and tap INSTALL.
4. After app installation is complete, tap OPEN.
5. In the FARERUN app, Put in your Mobile Number if you have an account or to create one.

    -Requirement for Drivers

A Car 
1. Profile Picture
2. Driver's license  
3. Road Worthiness
4. Insurance 
5. Vehicle license  

Scheduling a Ride: Schedule an Uber ride 30 minutes to 30 days in advance of when 
you’d like to be picked up by tapping the Schedule icon before you Input your destination
and confirm your ride.

The scheduling feature allows you to select a time for a driver to come pick you up.
The app will send a ride request for you before your selected pickup time. You’ll get push
notification when you’re matched with a driver and when they’re nearby, like you do with
other rides. Scheduling a ride in advance doesn’t guarantee you’ll be connected with a driver.
We’ll notify you in the rare case you’re not connected with a driver.
Selecting a Vehicle Option for your Ride: You can see all vehicle options available in your
area before confirming your ride.
Once you request a ride, you cannot change your vehicle choice without cancelling and requesting
the ride again.

1. Open your app and enter your destination in the “Where to?” field.
2. Swipe up to see all vehicle options available in your area. Tap one to select it for your ride.
3. Tap “Request Now”.
4. Follow the remaining steps in the app to complete your ride request.

Selecting a Payment Method : You can select a payment method for a trip in 2 ways from your app:

Before a trip >Enter your destination details in the “Where to?” box.
        > Tap your payment details, located below the ride options.
        > The Defualt Payment will be cash select the correct payment method.

Requesting a Ride with multiple stops:
You can request that your driver makes multiple stops when 
requesting a ride. Here's how:

(1) Open the FARERUN app and tap the "Where To?" box

(2) Tap "+" to add additional stops

(3) Tap "DONE" to continue

Stops will be made in the order they're added. To remove a stop, tap the "X" next to it.

The upfront price shown in the app will be calculated accordingly if the stops are added
before the trip is confirmed by your driver.

Changing your Pick up location: When you request a ride, the app uses GPS to suggest the 
best pickup location nearby.

If you need a different pickup location:
  • Tap on the pickup location label on the map.
  • Enter a new address or building.
  • Choose from one of the locations suggested by the app.

You can also change your pickup location after you request a ride. To do this:

Tap “Edit” next to your pickup location.
Type a new address and Choose from one of the locations suggested by the app to
complete your request.

Sharing your Location: For peace of mind, kindly let your loved ones see where you are 
in real-time. You can do this by clicking on the share button on the user app. 



> If you experienced an issue with your pickup, such as difficulty connecting with your 
driver or your driver never arrived, please share the details on live chat on this page.
If you believe you were incorrectly charged a cancellation fee Kindly send the details of
the trip to our support mail.

> What looks like an extra or duplicate charge on a trip is likely an authorization hold.
At the start of a trip, Uber may place a temporary authorization hold for the upfront price 
of the trip on your payment method. This also includes trips which are later canceled.

FARERUN immediately voids the hold, though it may take a few business days to reflect in your 
account (depending on your bank's policies). If you have any questions about this hold, please 
reach out to your bank in the first instance.

    -Promotion Issues: For a promo code to properly apply to your trip, you must:

> Enter the promo code before or during the trip

> Use the promo before the expiration date (if applicable)

> Use the promo in a qualifying area (if applicable)

A promo code applies to only one trip, and any leftover value disappears. You can see the details 
of your promotions in the Wallet section of your FARERUN app
Mostly when Selecting a payment method you will see the ongoing promotion below the screen on the 
Change Payment method interface.

    -LOST ITEM: 

Calling your driver to connect is the best way to retrieve an item you may have left in a vehicle.
If you have not tried contacting your driver directly, head back and select your trip under the menu
to view your drivers details.

If more than 24 hours have passed since your trip ended and you’re still unable to connect with your 
driver, we’ll step in to help. Please share some details below.


Drivers are independently licensed private hire drivers. Neither FARERUN nor drivers are responsible for 
the items left in a vehicle after a trip ends. We’re here to help, but cannot guarantee that a driver 
has your item or can immediately deliver it to you.


Ratings allow us to ensure a positive experience for both riders and drivers,
so we take them seriously. Drivers with low ratings may lose access to the app.

To rate a driver, follow the prompts in the app at the end of the trip.
You’ll also be asked to rate your driver from the bottom of your emailed receipt.


If you can't sign in to your account because you forgot your password, Kindly reset your 

    -CAN'T REQUEST A RIDE : Kindly make sure your internet is stable and make sure your wallet is funded if 
you have set your payment methods to wallet. otherwise kindly choose cash.

    -PAYMENT METHODS: Adding and selecting a preferred payment method will allow you to request a ride. You 
can add payment methods such as credit cards, cash, or Fund your Wallet account Whic is the Wallet System. When 
a ride ends, your selected payment method is charged.

During a ride, use your app to check that your preferred payment method is selected. Swipe up from the bottom 
of the app and tap your desired payment method before the trip ends.

To add a payment method:
  • Select “Menu icon” and then “Profile” in your app.
  • Then Navigate to "Payment Method" 
  • Follow the instructions and Add a payment method by manually entering card info, or adding an alternative payment type.

     We support various types of payment, Cash payment, Card payment, and Wallet payment. 

Cash payment:
When you pay for your trip using cash. 

Card payment: When you pay using a debit card  

Wallet Payment:
You can fund your wallet using your debit card and also pay for your rides by clicking on the Menu 
button and then MY WALLET before clicking on the transfer button to make your payment. 

App Chat Support: As a rider or driver, you can write or call us about any issues you are facing through the 
“SUPPORT” option in both apps. 

    -PROMOTIONS: Promo codes > Won’t work after the expiration date
and they Can’t be extended or renewed.

To view which promotions are currently applied to your account:
  • Tap on the Edit loctation Box and input your destination
  • Tap “Wallet.”
  • Tap “Got a Promo Code?.” You’ll see any current and expired promotions listed.
  • Tap a promo to view its details.


When a driver accepts your request for a ride, your app will provide confirmation of the driver's 
vehicle make, model, and license plate number. This info helps you recognize the driver's vehicle at your 
pickup location. If your driver arrived in a vehicle with a license plate number different than what your 
app confirmed, please Kindly Contact us With more information here



An emergency contact is a person you choose that can be contacted if a specific incident 
occurs and Uber is unable to contact you directly.

You can add any number as an emergency contact, but FARERUN will only try to contact up to 3 contacts, giving 
priority to the last 2 registered.But you can Add upto 5 Emergency Contacts.

Menu> Profile> Emergency Contacts.


Use your seat belt at all times while the driver and rider seating in the front seat should be encouraged to use 
seat belts too. 

For the safety of the rider, the driver must ensure that the vehicle is in good working condition before any trip. 


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