Effective Date: 1st March 2024

Introduction 

Farerun ("we," "us," or "our") operates Farerun rider and farerun driver ("the App"). This Privacy Policy describes how we collect, use, and disclose your information when you use the App and the choices you have associated with your information. when you use our website and /or mobile application.

A. Information

We may disclose to third party services certain personally identifiable information listed below:
 Information you provide us such as below :

• Name
• E-mail
• Mobile phone number
• Demographic information
• Information we collect as you access and use our service, including device information, location, and network carrier

Personal and Sensitive User Data:
This may include, but is not limited to, personally identifiable information (PII) like your name, email address, phone number, device location,User payment info, Purchase history, address information,photos, SMS and call-related data. It may also include information about your device, such as its operating system, hardware model, and unique identifiers.

Usage Data:
We may collect information about your use of the App, such as the features you access, the pages you visit, and the time you spend using the App. We Process data "ephemerally" means accessing and using data while it is only stored in memory, and is retained for no longer than necessary to service the specific request in real-time. Data collection is required for App's functionality, personalisation, account management and Fraud prevention, security, and compliance.

B. Security

•  We are committed to ensuring that your information is secure.
•  In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
• We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage method is 100% secure.

C. Third-Party Website Links

• Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide to those websites.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the sales email address. We will promptly correct any information found to be incorrect.

 Sharing Your Information

We may share your information with the following parties:

• Service providers who help us operate the App.
• Third parties with your consent, such as when you use a feature that shares information with another app.
• Law enforcement or other government agencies when required by law.

We will not sell your personal and sensitive user data to any third party.

D. Collection of Profile Pictures and Images

• Users have the option to upload a profile picture to their account.
• We may also collect images captured during the service (e.g., for safety and security purposes).

D.1. Use of Profile Pictures and Images

• Your profile picture will be displayed on the application to help riders identify their drivers and vice versa.
• Images captured during the service may be used for reasons including:
  • Safety and Security: To verify user identity, prevent fraud, and investigate security incidents.
  • Training and Improvement: To improve our services through anonymized data analysis (e.g., facial recognition for app interface improvements).

D.2. Disclosure of Profile Pictures and Images

• We will not disclose your profile picture or any image data to third parties without your consent, except in the following limited circumstances:
  • Legal Requirements: When required by law, court order, or other legal process.
  • Protecting Rights and Safety: To protect the rights, safety, or property of ourselves, our users, or others.

 Location

•   The main purpose of our app is to provide service to the end user. By pickup from their location to the destination location. App using real-time navigation for this.
•   location-based feature in your app that needs access to location in the background.
•   We need background location to be enabled for fetching real-time updates for the trip. So by this user and the company owner, we can know the driver's car's real-time movement.

INFORMATION COLLECTED DURING THE USE OF OUR SERVICES:

Your preferred language and country site (if applicable)

• The manufacturer and model of your mobile device
• Your mobile operating system
• Your geolocation
• The type of mobile internet browsers you are using
• Driver location data, which we use to track trips and assist with navigation

USE OF INFORMATION WE COLLECTED:

• Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources
• Location data helps improve our services, including pickups, navigation, and customer support.
• Riders who have enabled “Farerun” to collect location data from their mobile device may also enable the Emergency Data Sharing feature that shares data with emergency police, fire, and ambulance services. Such data includes the approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the rider’s name and phone number; pickup and dropoff locations; and the driver’s name.
• Riders who have enabled “Farerun” to collect location data from their mobile device may also enable “Farerun” to share their location with their driver from the time the ride is requested to the start of the trip. This can help improve pickups for both drivers and riders, particularly in crowded areas.
• Improve and personalize the App.
• Respond to your inquiries and requests.
• Serve advertising in accordance with Google Play's Ads policy.
• Comply with legal obligations and enforce our policies.

Location

The main purpose of our app is to provide service to the end user. By pickup from their location to their destination location. App using real-time navigation for this. location-based feature in your app that needs access to location in the background.
We need background location to be enabled for fetching real-time updates for the trip. So by this user and the company owner, we can know the driver's car's real-time movement.

This app needs to obtain information about the driver's location so that it can:

• Measure the distance traveled
• Use GPS satellite data to correct the time used in this app

You have the following choices regarding your information:

• You can access and update your information in the App settings.
• You can request to delete your information by contacting us at support@farerun.com.
• You can manage your device permissions to control the information the App can access.

Additional Information:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
This app needs to monitor driver location even if you are using a different app, such as talking on the phone. This is called "Background" location usage and is needed by this app to accurately measure the distance that was traveled even if you are using a different app on your phone. 
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
If you have any questions about this Privacy Policy, please contact us at: Support@farerun.com
 This Privacy Policy is incorporated by reference into the Terms of Service of Farerun. You can access the Terms of Service at https://www.farerun.com/terms-condition.